Before returning a malfunctioning or non-compliant product, please carefully read the following instructions:
All products are covered by the manufacturer's warranty and a 14-day return warranty from the date of purchase. Please retain the invoice to avail of warranty assistance.
Shipping costs for returning a defective product are covered by fratelliditalia.org. In case it's not possible to replace the product, you will have the option to exchange it for another item or receive a discount voucher.
fratelliditalia.org cannot be held responsible for delays in repairing or replacing products under warranty.
Please return the product in its original and complete packaging. Avoid placing labels directly on the original packaging.
To return the package under warranty:
Ship the package via mail or courier to the provided address.
Include the sales invoice/receipt/fiscal receipt found inside the received package.
Fill out the return form (if not included in the package) available on the website and include it in the package.
Ship the package via mail or courier to the address: PANTART CORSO CAVOUR, 43 CAP 80059 TORRE DEL GRECO (NA).
Download the return form [download here]
Fill out the form and include it in the package along with the other required documents.
Please fill out the RMA form to ensure the proper handling of the product return.
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